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FAQ

Frequently Asked Questions

1. What is your shipping Policy? 

FOR PRINTS & MERCHANDISE: In general, most orders are processed, produced, and shipped within 3-4 business days. Domestic orders within the United States will typically arrive within 5-9 business days. International orders will typically arrive within 7-21 business days. You will receive a tracking number as soon as your order has been shipped. 

FOR LIMITED EDITIONS: Shipping times range from 6-8 weeks for domestic US purchases and 7-9 weeks for international shipments. You will receive a tracking number as soon as your order has been shipped. 

Business Days are Monday - Friday.  

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.    

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range, or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, or Christmas Day.

2. HOW MUCH DOES THE SHIPPING COST? 

FOR PRINTS & MERCHANDISE: The shipping price is calculated based on the weight coefficient of each item.   

FOR LIMITED EDITIONS: The shipping price is calculated based on the weight coefficient of each item.

FOR INTERNATIONAL SHIPMENTS: All customs, tariffs, fees, VAT, etc. will be the responsibility of the customer. To find out what the possible fees might be, please contact your local postal service or customs agency.

3. WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS? 

All sales are final and may not be returned or exchanged. 

Shipping problems: 

Wrong Address - Please ensure that your shipping address is accurate at checkout. Your shipping address cannot be changed after checkout. If you provide an incorrect address, we do not offer a refund or replacement. 

Unclaimed - We do not offer a refund or replacement for shipments that go unclaimed. 

Lost Packages - Once the order has been transferred over to the shipping service, it is their responsibility. We ARE NOT RESPONSIBLE for packages that are not received or that are marked as delivered at the address entered on the order. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person and file a claim with the carrier directly. 

Tracking indicates order was delivered, but it hasn’t been received - We know that shipping errors can be very frustrating. If the package was marked as delivered by the carrier and you have not received it, please follow up with the carrier directly. We WILL NOT cover the cost of reshipping, replacing, or refunding the order. 

Damage - Once the order has been transferred over to the shipping service, it is their responsibility. We ARE NOT RESPONSIBLE for packages if they are damaged in transit. Please reach out to the shipper as soon as possible to submit a damage claim if one is needed. 

4. WHAT IS THE DIFFERENCE BETWEEN A PRINT AND A LIMITED EDITION?

PRINTS: A print is a high-quality reproduction of an image that is unsigned and unnumbered. 

LIMITED EDITIONS: A limited edition is a signed and numbered archival print, with only a finite number that will be produced. Due to their rare, archival, and signed nature, limited editions accrue the most value over time and make a priceless addition to your collection and a valuable long-term investment. Mikael Owunna limited edition pieces have been acquired by major museums, private collections, and institutions across the world, including the Davidson College Van Every / Smith Galleries; Duke University Pratt School of Engineering; Equal Justice Initiative; Middlebury College Museum of Art; Museum of Fine Arts, Houston; and Nasher Museum of Art at Duke University.

5. HOW DO I CONTACT SUPPORT? 

You can reach out at any time by email at studio@mikaelowunna.com 

6. How can I keep up with your new work?

We would love for you to be the first to know about any new work. An easy way to stay in the loop is by signing up for our newsletter.

You can also follow us on our social media pages as we are constantly posting about new work!

Instagram: @mikaelowunna

Facebook: @mikaelowunna

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